Do I need to set-up and account?
You do not need an account to shop at Guess. However, you will be able to enjoy a whole host of additional benefits if you register with us such as:
Tracking your orders and reviewing past purchases
Requesting a return directly from your account
Previewing new collections and receiving emails on our latest news and New In items
Saving your address and card details for a faster shopping experience when you visit us next time
How do I search a specific item?
Using the search bar on the top of the page, you will be able to search by brand, product name and description.
You can also browse through the various departments available on the website and use our dynamic filters to find products you may like.
If you are unable to locate the item you are looking for, please contact our guest services.
How will I know if a specific item is out of stock?
If an item is Sold Out it will not be available on Guess.com or if a particular size is not available then the size will be grayed out as it is not in stock.
In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.
Are gift cards available?
Currently we do not offer Gift Cards. However, we are developing this service so check in regularly for further updates online or with our guest services team.
When does Guess go on sale?
Please create an account with us to receive email updates and to be notified of sale dates and further reductions.
I have a problem logging into my Guess account?
If you are a registered user and forget your password, click on "forgot password" and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our guest service
How do I opt in or out of Guess communications?
If you are a registered account holder you can Manage your Communication preferences by logging in and going to My account and then Newsletter subscription
How can I update my account?
If you are a registered user, please sign-in and you can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your 'account', you can go to 'account information' to update your details. To go to My Account
How do I make a purchase?
It could be easier to make a purchase with Guess. Browse the site via the labeled categories. Womens, Mens, Kids and Beauty. Each department is divided into categories (e.g. Bags, Shoes etc). Browse the website or search for the item you are looking for and we'll display the results.
Click on your desired item, select the size and click on Add to Your chosen item will appear in your shopping bag on the top right of the page.
When you are ready to place your order, visit your Shopping Bag and select Proceed to Checkout. Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our guest services team
What Payment method does Guess accept?
We accept Visa, MasterCard
Cash on delivery payments on orders up to 14,000 AED are also available for the UAE and Saudi Arabia
Unfortunately, we do not accept cheques
How will I know if Guess received my order?
After placing your order, you will receive an email to inform you that your order has been received.
However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details payment have been approved, the delivery address has been verified and the items are located and shipped.
In the event of a problem however, you will quickly be informed and your payment will not be processed.
For all cash on delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.
I have not received my order. What do I do?
Please contact our guest services team from 10am-10pm on our 800-GUESS (+971 800 879 266) UAE toll free number. For more ways to contact us
Can I collect my order in-store ?
You can order online and collect your order in Guess store in Yas Mall Abu Dhabi. Your order will be on hold only 48hours after your online purchase
Does Guess offers a repair services?
Guess offers Handbags spa service, please contact our Guest services on our UAE toll free 80079266 or contact us
Am I able to place an order via telephone?
Yes, this option is currently available - Simply contact us here or call our UAE toll free number 80079266 from 10am-10pm with the details of the items you wish to order.
How can I track my order? click here!
A tracking number will be provided by email. You will then be able to use the tracking number to track your order at the link provided. Alternatively you can contact the Guest Services team from 10am-10pm on our UAE toll free number 80079266 or email addGuestse[email protected] to get more information about your order.
Where Does Guess ship?
Guess ships to most countries in the world.
Deliveries to the UAE are free of charge.
Any costs associated with shipping the item to countries other than the UAE will be clearly displayed to you on the shipping page of checkout
Are prices excluding costs for duties and Tax?
Yes, all retail prices are inclusive of duties and tax when shipped to UAE.
Shipments worldwide may be liable for import duties and taxes imposed by the country of import.
What should I do if my item was faulty or damaged?
We pride ourselves on the highest quality, luxury product at Guess. So, if your product is damaged or has a fault, we want to know about it. Please contact the guest services team and we'll do our best to help.
What do I do if I missed the delivery of my order?
If you are unavailable to receive your delivery or were not at the delivery address when delivery was attempted, please contact our guest service team
Can I ship to multiple addresses?
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
Unfortunately, items purchased can NOT be shipped to P.O. boxes
Is a signature required upon delivery of my order?
For security reasons, all online purchases require an adult signature upon delivery. For all deliveries, please remember to present your government issued photo ID and provide your full name and phone number at the time of receipt. Please note that our courier service may refuse to deliver your order if your government issued photo ID is not presented.